Returns
digiGate Returns Process
1. Check which components you should return. Often it's best to return as many components as possible so any testing is as comprehensive as possible.
2. Download a returns note or create your own with your full name, original order number (if possible), reason for return, and most importantly the returns address we should send any parts back to.
3. Box up your digiGate component(s) with your returns note.
4. Send to the address below.
digiGate Returns
Park Corner
Old Hollow
Worth
West Sussex
RH10 4SZ
Once received, please allow 5 business days for your return to be processed and any repair/replacements to be dispatched.
If your product is outside of warranty you may be required to pay a reasonable repair fee which covers diagnosis, parts, labour and returns postage.