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digiGate warranty

All digiGate products come with a 1 year limited warranty which acts against mechanical and electrical defects as long as the product has been operated in accordance to the installation and user guide documentation which can be found here.

The digiGate warranty begins on the purchase date of the products.

Warranty extensions beyond 1 year are available at the time of purchase.

The warranty of the product is transferrable from the original customer but will not extend beyond the end date of the original warranty as a consequence of product transfer.

If a digiGate product requires action covered under its limited warranty, Digitech Automation Ltd will either:

Replace the product using new or refurbished replacement parts.

Decide to issue the customer a refund based on the original purchase price.

The digiGate warranty does cover:

Mechanical product faults caused by the product itself under correct usage.

Electrical product faults caused by the product itself under correct usage.

Digitech Automation Ltd assumes no warranty obligation against:

Normal wear and tear.

Products without defects.

Misuse, negligence, abuse, accidental damage or fraud.

Incorrect power supply usage.

Product modification in any way.

Non-intended use of the product.

Natural disaster damage.

Software/firmware alteration/misuse.

All digiGate products are sold on an as-is basis and Digitech Automation Ltd does not warrant that the usage of the products and services will be error-free or uninterrupted.

Should a product need action taken under warranty, the customer is expected to pay for any shipping charges to return the product to us. The customer shall also assume all risk of loss or damage while the product is in transit to us.

Digitech Automation Ltd takes no responsibility for any damage caused from the operation of this product. By purchasing digiGate products, you agree to hold Digitech Automation Ltd harmless from all liability, losses, damages and claims resulting from the usage of our hardware and software.

Returns Policy

Thank you for purchasing products from digiGate.

If you are not entirely satisfied with your purchase, we're here to help.


How to return your item

Please follow instructions at digiGate.co.uk/returns


Unwanted items

You have 14 calendar days to initiate a returns for an item from the date you received it. You then have a further 14 calendar days to return the item. Your item must be unused and in the same condition that you received it. Your item must also be in the original packaging and you will also need to provide a receipt or proof of purchase for your item.

Once we receive your item, we will inspect it and notify you that we have received it. After inspecting the item, we will immediately notify you on the status of your refund.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Refunds for any products returned after 30 days that are not being returned for warranty claims are granted under digiGate's discretion. Should a refund be granted after 30 days, a reasonable 're-programming' fee may be deducted from the refund.


Faulty product returns

All products are covered under the 1 year standard warranty. Coverage after the first year is available to purchase at the time of ordering the system.

Any faulty product is eligible to be returned while under warranty. Products outside of warranty can be returned for repair/replacement where they are subject to a reasonable repair charge.

Data on the digiGate may be lost should new hardware be required during a repair/replacement process.

Returns of any faulty products outside the 30 day return window are not eligible for refunds and repair/replacements will be issued upon receipt of the returned product.

digiGate is not responsible for any shipping costs incurred for returning products.

Out of Warranty Support

Products returned for repair outside of warranty will be subject to a reasonable repair charge. This repair charge will include returns shipping from Digitech to the customer.

All digiGate main systems include a 1 year standard warranty with extensions available to be applied at the time of ordering.