This Privacy Policy explains how Digitech Automation Ltd collects, uses and protects personal information when you use this website or purchase products.

Who We Are

This website is operated by:

Digitech Automation Ltd
Park Corner
Old Hollow
RH10 4SZ
United Kingdom

Email: info@digigatepro.co.uk

Personal Information We Collect

We collect personal information only when it is provided during the purchase process on this website.

The information collected may include:

• Name
• Business name
• Phone number
• Delivery address
• Email address

This information is collected solely for the purpose of processing and shipping product orders.

The digiGate Pro hardware and platform do not send personal data from product use to this website.

Internal Customer Records

For product support and warranty management purposes, Digitech Automation Ltd maintains an internal customer record system.

This system may link a customer or business name with the unique product identifiers of purchased devices. This information is used solely for purposes such as:

• Providing technical support
• Verifying warranty status
• Identifying devices associated with a customer purchase

These internal records are used only for operational and support purposes and are not shared with third parties for marketing or unrelated activities.

How Your Information Is Used

Personal information collected during checkout is used only for the following purposes:

• Processing and confirming orders
• Shipping purchased products
• Communicating about an order if necessary

We do not sell or distribute personal data to third parties for marketing purposes.

Payment Processing

Orders placed through this website are processed using Shopify.

Customer information provided during checkout is stored and protected according to Shopify’s security systems and policies.

For more information about how Shopify handles personal data, please refer to Shopify’s own privacy policies.

Data Storage & Security

Customer data collected during purchases is stored through Shopify’s platform and infrastructure.

Shopify uses industry standard security measures designed to protect customer data.

Digitech Automation Ltd does not directly store payment information on its own servers.

Data Retention

Personal information related to orders may be retained for administrative, accounting or legal purposes.

Data is not retained longer than necessary for legitimate business and legal obligations.

Mobile App Location Usage

The digiGate Pro mobile applications may request access to your device’s location services.

Location access is used solely to enable proximity-based functionality within the app. This allows the app to determine when your device is near a compatible system in order to present or enable relevant controls.

Key points regarding location usage:

• Location data is processed only on your device
• Location activity is not recorded, stored, or logged by the app
• Location data is not transmitted to Digitech Automation Ltd
• Location data is not shared with any third parties
• Location is not used for tracking or monitoring user behaviour

Location access can be enabled or disabled at any time through your device settings. Disabling location permissions may affect proximity-based features of the app.

Your Rights

Under applicable data protection laws, you may have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data where applicable

Requests regarding personal data can be made by contacting us using the email address listed above.

Updates to This Policy

This Privacy Policy may be updated from time to time to reflect changes in business practices or legal requirements.

Any updates will be published on this page.

Cookie Policy

This Cookie Policy explains how cookies and similar technologies are used on this website.

What Are Cookies

Cookies are small data files stored on your device when visiting a website. They help websites function properly and may also provide information about how visitors use the site.

Cookies Used On This Website

This website may use cookies that are necessary for basic website functionality.

These cookies help ensure that the website and checkout system operate correctly.

Analytics & Marketing Technologies

This website may use tracking technologies such as a Pixel for potential marketing and analytics purposes.

These technologies may collect limited information about website interactions, such as page visits or actions taken on the site.

This information helps us understand how visitors use the website and may be used for marketing optimisation.

Managing Cookies

Most web browsers allow you to control or disable cookies through your browser settings.

Please note that disabling certain cookies may affect the functionality of the website.

Contact Information

If you have any questions regarding this Cookie Policy or the use of cookies on this website, you can contact:

Digitech Automation Ltd
Park Corner
Old Hollow
RH10 4SZ
United Kingdom

Email: info@digigatepro.co.uk

Page last updated 24/03/26 07:37