Frequently asked questions

Usage & Compatibility

What can I control with digiGate?

digiGate Pro can control anything!

The most popular devices to control are:

Electric Gates
Barriers
Bollards
Garages
Roller Doors
Lighting
Alarms
Is digiGate compatible with my electric gate/barrier?

Yes. digiGate Pro is designed to work with any electric gate, barrier or bollard.

If your system has input terminals, digiGate Pro can control it.

View most common control board manufacturers list here

Even the cheaper gate control boards with SBS and non-auto close functions are supported.

Email us a photo of your control board and we'll confirm compatibility.
Is digiGate compatible with my garage/roller door?

Yes. digiGate Pro is designed to work with any garage door or roller shutter door.

If your system has input terminals, digiGate Pro can control it.

Email us a photo of your control board and we'll confirm compatibility.

Licensing

Can I use digiGate without licensing?

Of course! The Enterprise, call to open, WhatsApp, pin code & ANPR licenses are optional extras and not required.

Do I need the Enterprise license?

The Enterprise License includes many advanced features businesses can benefit from including:

Unlimited Wireless Receivers
Pair more than 1 wireless receiver to control everything on your site.

Permission groups for user accounts
Enhance security and reduce admin headache by grouping user permissions and applying to multiple users at once.

Spreadsheet upload user accounts
Bulk upload all your user accounts in one go via spreadsheet.

Company branding
See your company logo on the mobile app, web portal login & email communications such as user invitations.

120 day extended access log
Store and view access history up to 120 days, up from 30 days as standard.

Advanced analytics & reporting
Access enhanced graphical analytics of your site activity including 10+ reports.

Real-time event alerts
Get notified when someone attempts access and gets rejected.
Receive an email when user accounts & schedules are added/updated/deleted, and by who.

API Access
Integrate digiGate Pro with your own systems such as booking platforms to fully automate your access control.

Priority support
Contact us for support with rapid response times.

Lifetime hardware warranty
Peace of mind your hardware is fully covered.

View licensing options
What is the Call to Control license?

The call to control license activates 1 phone number for use with an output on your digiGate Pro receiver.

This could be a number linked to your gate.

The license is 1 per phone number where there is no limit to the numbers you can have.

Local numbers and mobile numbers available across most countries worldwide.

View licensing options
What is the WhatsApp Control license?

The WhatsApp control license is used in conjunction with the Call to control license and activates WhatsApp message handling to control an output.

Your call to control number becomes available on WhatsApp for your users to send a message to open your gate/barrier/door etc.

View licensing options

Suitability

Is the system suitable for large sites or multiple buildings?

Yes. A single hub can pair with multiple long range receivers across a site, making it ideal for industrial estates, apartment complexes, farms, and commercial premises.
Is the system suitable for residential and private properties?

Yes. The system is ideal for private homes, driveways, and small residential developments. Homeowners can control electric gates from the mobile app, use automatic proximity opening, ANPR for vehicles, and grant temporary access to family, guests, or tradespeople without sharing remotes or codes.

Installation

How do I install digiGate?

1. Connect the hub to power and Ethernet connection.

2. Plug in the USB antenna transmitter included with your hub.

3. Connect your wireless receiver to the device you are controlling.

4. Download the digiGate app to setup your system or use the web portal.

Installation instructions can be found here
What hardware do I need to get started?

You need one transmitter hub connected to the internet and at least one wireless receiver.

Each receiver has 4 relay outputs and can control electric gates, barriers, doors, lights and other equipment.
How far can the wireless receivers be from the hub?

Receivers use long range wireless communication and can be installed at significant distances from the hub, even across large sites.

Range is around 1km away and depends on environment and obstacles.

Logging In

How do I log into the mobile app?

Follow the guide here to login to the mobile app.
How do I log into the management console?

Enter your connect code into a web browser as a URL to access the digiGate Pro web portal.

You will need an admin account to access the web portal.

Security

How do the wireless gate receivers communicate with the hub?

The transmitter hub communicates with long range wireless receivers (up to 600 metres) using encrypted radio technology.

This removes the need for WiFi or cabling to your gate, door etc. while still providing reliable control.
What technologies keep communication secure?

The hub connects to the internet using secure tunnelling, so there’s no need to open firewall ports or expose your network. All communication between the electric gate, mobile app, web portal, and ANPR services is fully encrypted using HTTPS.

User access is protected with short-lived, encrypted security tokens, making it extremely difficult for unauthorised users to gain control. Combined with device limits, location based access, and full audit logging, the system delivers enterprise-grade security for electric gates, barriers, and access controlled sites.

Warranty

How long is the warranty?

All digiGate products come with a 1 year limited warranty which acts against mechanical and electrical defects as long as the product has been operated in accordance to the installation and user guide documentation.

The digiGate warranty begins on the purchase date of the products.

Full warranty info can be found here

digiGate V1 FAQs

digiGate V1 Frequently Asked Questions

Will digiGate work on my gates?
digiGate will work on any automatically closing electric gates with or without sensors. If your gate isn't programmed to automatically close, you will need to enable this for digiGate to work properly. We can provide support for this if required. 

View compatibility list

Will digiGate work on my garage?
digiGate will work on any garage that features a switch/button.

Can I still use my remote controls/pin pad?
Yes. digiGate is a bolt on product that works alongside all existing manufacturer controls.

What is a GSM 'dial to open' module?
GSM is is a mobile connection method. When you purchase your digiGate you can also select the optional USB GSM module which allows you to open your gates/garage by calling it with a phone. You simply insert a valid SIM card*, plug the module in your digiGate and add valid phone numbers through the mobile app.
*SIM must be active, have credit loaded and voicemail disabled.

Can the GSM 'dial to open' module use 4G?
No, the digiGate will need an Internet connection via Ethernet or WiFi for the app to function.

How many users can use the digiGate?
There are no limit to the amount of users you can add to your digiGate.

Will the digiGate app work on my phone/tablet?
digiGate works on Android and iOS devices.
The digiGate app requires iOS 10 or above for Apple products and Android 8 (API level 26) for Android. Android 10 required for proximity detection feature.

Where should I position my digiGate?
Your digiGate needs to be positioned horizontally with the logo the correct way up. We may supply 1m of switch cabling (upon request) to get you up and running so aim to fix the digiGate around half a metre away from your switch. You can use any length regular low-voltage cable for Garage or Gate control and mains-voltage cable for mains voltage switching devices.

Is digiGate waterproof?
No, digiGate (and all components) need to be positioned somewhere dry, away from any water & moisture. If positioned outside, digiGate (and all components) need to be inside an IP rated enclosure. Recommended enclosure dimensions are 30cm x 15cm x 5cm.

What length of switch cable can I use when connecting to my gate?
Any length of switch cables can be used when connecting to your gate. You can even run them from the gate to your property and position digiGate inside there.

What thickness of switch cable can I use when connecting to my gate?
0.2mm diameter or higher should be used.

How long is the digiGate warranty?
The digiGate limited warranty is 1 year.

Does digiGate require an Internet connection?
Yes. In order to control digiGate with the mobile app an Internet connection is required. The digiGate web app also requires an Internet connection for calendar and weekday timings. You can connect to the Internet with the digiGate Ethernet or WiFi connection types. WiFi modules are included with every digiGate and Ethernet is built in. For areas without an Internet connection we recommend powerline ethernet adapters, WiFi extenders or pairing digiGate with a Teltonika TRB140 unit for quick and easy 4G setup.

Is digiGate future proof?
Yes. digiGate is always expanding with new features with the free updates via the cloud.

Will digiGate work in my country?
digiGate works everywhere. We will send you a relevant power supply for your location.

I haven't had an order confirmation email
Please check your spam & junk folders in case your email confirmation has gone there. We can always resend confirmation emails so please don't hesitate to get in touch.

digiGate V1 Troubleshooting

Troubleshooting

I do not have an ethernet/WiFi connection where I will be placing my digiGate.
We recommend you purchase an ethernet-over-power (powerline) adapter to get an Internet connection at the location of your digiGate or a WiFi extender.

My gates/garage is not responding to the digiGate.
The digiGate uses internal relays that make a click sound when controlling your device. If you do not hear a click sound but get a message on your web or mobile app saying your device should be open/on, please contact support for further analysis. Alternatively, please ensure all cabling is securely fitted and try restarting your digiGate with the web app.

My digiGate GSM USB module is not working.
Please ensure you have your GSM USB module plugged in before switching on your digiGate and you purchased a sim with an operator that works in your area. Please also ensure the module flashes blue, signalling the sim card inside is inserted properly and has signal.

Please also check you have added phone numbers to the digiGate as 'GSM User accounts' and the number format matches (07 or +44 etc). Rejected phone calls are entered into the Access Log so you can go there to see if the digiGate is not recognising your number.

I have had a powercut and my digiGate is not responding.
After a powercut occurs, the digiGate will take a few minutes to boot up again. If you have a GSM module in your digiGate, please allow slightly longer for this to boot up and retrieve a network signal again. If your digiGate does not respond after longer than 10 minutes, please reboot your digiGate by turning it off and on manually using the power socket. If your digiGate still fails to respond, please check your network is up and running correctly.

Connecting to WiFi fails
Please ensure you are entering in the correct WiFi password.
If the problem persists, please restart your WiFi router and the digiGate and try again.

Proximity Opening isn't working
Please follow this guide to help diagnose the issue.

Shut button doesn't work
The shut button on the digiGate app is used to cancel any latch or schedule you have set. The gate will close by itself after it's default 'open/pause time' has surpassed. The shut button cannot override the default open time the gate is set to.