Refund policy

Thank you for purchasing products from digiGate.

If you are not entirely satisfied with your purchase, we're here to help.

You have 30 calendar days to return an item from the date you received it. Your item must be unused and in the same condition that you received it. Your item must also be in the original packaging and you will also need to provide a receipt or proof of purchase for your item. Refunds will not be granted for any products returned after 30 days that are not being returned for warranty claims.

Once we receive your item, we will inspect it and notify you that we have received it. After inspecting the item, we will immediately notify you on the status of your refund.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Data on the digiGate may be lost should new hardware be required during a repair/replacement process.

How to return your item:

Please email us at returns@digiGate.co.uk and we will provide you with instructions on how to return your item.

Returns on items that are damaged, modified or altered in any way will not be accepted.